FAQ

The three meal options available are 2 meals (Breakfast and Dinner), 3 Meals (Breakfast, Lunch and Dinner) and Roomstay (No meals). With the no meal option, you are provided with no meals and all the food will be purchased by you. With this option you will be able to use the kitchen. For 2 meals and 3 meals there is no cooking allowed as your meals will be provided for you. Some hosts do however take students for meal accommodation as well as no meals. In the case you are with a host that does both, it will be possible for you to be with a host for meal accommodation and still cook some meals for yourself.

We will send you a request form with the details needed. Basically, this will just be your personal details; full name, gender, arrival and departure date, meal option, country and which school you will be attending. We will need this personal information, flight information and school in order to place you with a host.

Yes! Each placement with a host will have a full profile with the host and your details along with a few photos. This profile will confirm your booking as long as the payment is made before your checkin date.

You won’t be able to choose your host, we have experience with all the hosts and know them very well. We will look at the best host available that is also the closest to your school. A second option will just be further away and the host may not be as good as the first option.

The first invoice is made for 4 weeks even if you will be here for a few months. The whole invoice for 4 weeks along with the placement fee needs to be paid in full before your checkin date.

No unfortunately not! For homestay the prices can be cheaper and a good starting point for you but because the booking is only for 4 weeks and there is no lease agreement, we can’t arrange for students to visit each home every 4 weeks to see if they like it. We do however give you the first week to make sure there are no issues and everything is fine, this acts as your visit. If there is a major problem or something we cannot resolve, we will move you to a new host.

You can book for any period you wish to stay for, the booking along with the invoice will reflect the actually booking with the host. If we make the invoice for 4 weeks and you are here for 3 months we will inform the host of the 4 week booking and you will be extending.

We always say yes, getting in contact with your host before you arrive is a good thing. It’s good they have your number for any emergencies or if they need to get a hold of you but please keep in mind each host is different with a different work schedule so not every host will have time to chat!

The sooner the better! The more time we have to make the placement the more options we will have available for you. When we only have a week before you arrive there may not be too many options, if we have your details long in advance, we might not place your right away but we will place you with the first host that becomes available that is close and has a good rating.

All the rooms are private rooms, we do have places that have couple and shared rooms when needed but majority of our placements are for private rooms. Most of our homes the washroom is shared, some hosts do have a private washroom for students but we can’t promise you will be placed in a home with a private washroom.

You will have a private room, shared washroom, Wi-Fi, laundry once a week, Toilet paper and hand soap for the bathroom, Meals depending on your meal option selected. For the no meal option its more for boarding so only internet is included.

The rules for the home run along the same standard which you will find in each home. They may differ slightly from each home so on your first day that you arrive the host will give you a list of the house rules. This will be things like shower times and coming home late during the week.

The special diet fee if required is an option that will be charged in the case you have any dietary restrictions. This fee will aid the host in preparing your meals more aligned to your diet; lactose intolerant, vegetarian etc.